![]() And could you please provide us your purchased email or order number for us to check the detailed information? We invite you to pay an eye to your mailbox. To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. It's a pity that you haven't seen the instructions on our website specifically for canceling automatic subscriptions. In fact, you can cancel the subscription with yourself by visiting this link: If you are still unable to manually cancel the subscription, you can also contact the customer service support team to cancel the automatic subscription at any time. Hopefully, it would make thing more clear and help you. In line with your doubt caused by the extra weekly subscription payment, we'd like to explain it in more detail. Hi xxx, We apologize for the inconvenience that happened on your end. HitPaw Support Center will focus to solve your problem and hope you can give us another chance to make it right for you. And could you please provide us the product name or TID number for us to check the detailed information and then I'll forward your case to our suppport department to improve our customer service and it would definitely helping us to identify the issue and provide the solution for you. We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you. Thank you for your understanding and support. If users want to use the full functions, they may need to purchase to obtain the benefits. ![]() If you are using the HitPaw products for the first time, you need to create an account first. And it can be used to log into all HitPaw products. The trial versions of most of our products only support some functions and download software for free. HitPaw ID is the email address you used to log into HitPaw products. Thank you very much for your interest in our products. It's always our goal to provide a good user experience and we truly understand your disappointment. Dear Lan, Sorry for the trouble caused by the issue.
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